Cancellation Policy

At Urbanvrit, we understand that sometimes you may need to request changes or cancellations. Please review this policy carefully before placing your order.


1. Order Cancellation Before Shipment

Orders may be canceled only before they are processed and shipped.

Because we begin processing orders quickly, cancellation requests must be submitted as soon as possible after placing your order.

If your order has not yet been processed or dispatched, we may approve the cancellation.

If approved, the payment will be voided or refunded to the original payment method.

Once processing has begun, cancellation may not be possible.


2. Orders After Shipment

Once an order has been shipped, it cannot be canceled. 

If you receive a defective item, you may request an exchange in accordance with our Exchange Policy.

We do not offer refunds for shipped orders.


3. How to Request a Cancellation

To request a cancellation, contact us immediately:

Email: support@Urbanvrit.com

Live Chat: Available at WhatsApp


WhatsApp Support

Message us directly on WhatsApp for quick assistance.
(Available 24/7)

 

Please include:

We aim to respond within 24–48 business hours.


4. Order Changes

If you need to update:

Please contact us immediately after placing your order.

We cannot guarantee changes once processing has begun.

Customers are responsible for providing accurate shipping information at checkout.


5. Non-Cancelable Situations

Cancellation requests may not be approved if:


6. Policy Updates

We reserve the right to modify this Cancellation Policy at any time. Updates will be posted on this page with an updated effective date.


7. Contact Information

For questions regarding cancellations:

Email: care@Urbanvrit.com

Website: https://urbanvrit.com